Privacy Policy

Effective Date: September 9, 2026

A1 Moving Company (“A1 Moving,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains what information we collect, how we use and disclose it, how we protect it, and the choices available to you.

This Privacy Policy applies to personal information collected through our website, online forms, telephone calls, emails, text messages, in-person communications, and moving or related services. It does not apply to third-party websites or services that maintain their own privacy policies.

1. Information We Collect

We may collect the following categories of personal information:

• Contact information, such as your name, mailing address, service addresses, email address, and telephone number.
• Move and service information, such as origin and destination addresses, requested move dates, property details, inventory information, access instructions, photographs, special handling requests, estimates, contracts, and service history.
• Payment and transaction information, such as billing details, payment status, transaction records, and limited payment-card information processed by our payment service providers.
• Communications, including information you provide through website forms, emails, telephone calls, text messages, surveys, reviews, claims, or customer-service requests.
• Website and device information, such as your IP address, browser type, device type, operating system, pages viewed, referring website, and general usage information collected through cookies or similar technologies.
• Other information you voluntarily provide that is reasonably necessary to prepare an estimate, arrange or perform services, respond to a request, or comply with legal obligations.

Please do not provide sensitive personal information unless we specifically request it and it is reasonably necessary for the services you have requested.

2. How We Collect Information

We may collect personal information:

• Directly from you when you request an estimate, schedule a move, enter into a service agreement, make a payment, contact us, or otherwise interact with us.
• Automatically when you visit or use our website.
• From third parties involved in arranging or providing your move, such as relocation coordinators, employers, property managers, real estate professionals, referral partners, or service providers.
• From publicly available sources when reasonably necessary for business or service purposes.

3. How We Use Personal Information

We may use personal information to:

• Prepare and provide moving estimates.
• Schedule, coordinate, perform, and manage moving or related services.
• Process payments and maintain transaction records.
• Communicate with you about estimates, appointments, service updates, account matters, claims, and customer support.
• Personalize and improve our website, services, operations, and customer experience.
• Send marketing or promotional communications when permitted by law and consistent with your communication preferences.
• Prevent fraud, protect our customers, personnel, property, systems, and business operations, and investigate suspected misconduct.
• Comply with applicable laws, regulations, court orders, insurance requirements, recordkeeping duties, and lawful government requests.
• Establish, exercise, or defend legal claims and enforce our agreements and policies.

We will not use personal information for a materially different purpose without providing notice or obtaining consent when required by law.

4. How We Disclose Personal Information

We may disclose personal information only as reasonably necessary to:

• Service providers and contractors that support our operations, such as payment processors, website hosts, software providers, communication platforms, storage providers, insurers, claims administrators, and professional advisers.
• Moving and logistics partners involved in estimating, coordinating, transporting, storing, or delivering your property.
• Business clients or relocation coordinators when they arranged or are responsible for your move.
• Government agencies, regulators, courts, or law-enforcement authorities when disclosure is required or permitted by law.
• Parties to a business transaction involving a merger, acquisition, financing, reorganization, sale of assets, or similar corporate event, subject to appropriate confidentiality protections.
• Other parties at your direction or with your consent.

We do not sell personal information for money. We also do not disclose personal information to third parties for their own independent marketing purposes without your consent.

5. Email and Text Communications

If you opt in to receive promotional emails or text messages, we may contact you with information about our services, offers, or company updates. Consent to receive marketing communications is not a condition of purchasing services.

You may unsubscribe from marketing emails by using the unsubscribe link in the message. You may opt out of marketing text messages by replying STOP. You may reply HELP for assistance. Message and data rates may apply. Opting out of promotional communications will not prevent us from sending non-promotional messages related to an estimate, scheduled service, transaction, safety matter, or other existing business relationship.

Mobile opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose this information to vendors that help us deliver text messages, but only as necessary to provide that service.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to operate properly, remember preferences, understand website usage, measure performance, and improve our marketing. Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.

Third-party analytics or advertising providers may process information according to their own privacy policies. Where required by law, we will provide appropriate choices regarding nonessential cookies or targeted advertising.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain business and transaction records, resolve disputes, enforce agreements, and satisfy legal, tax, insurance, and regulatory obligations. Retention periods may vary depending on the type of information and the reason it was collected.

When personal information is no longer required, we may securely delete, destroy, or de-identify it, subject to applicable law and our record-retention requirements.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against accidental loss, misuse, unauthorized access, disclosure, alteration, or destruction. Access to personal information is limited to authorized personnel and service providers who need it for legitimate business purposes.

No method of transmission over the Internet or method of electronic storage is completely secure. Accordingly, we cannot guarantee absolute security. If you believe your interaction with us is no longer secure, please contact us promptly using the information below.

9. Your Privacy Choices and Rights

Depending on where you live and subject to applicable law, you may have the right to:

• Request access to the personal information we maintain about you.
• Ask us to correct inaccurate or incomplete personal information.
• Request deletion of certain personal information.
• Withdraw consent where our processing is based on consent.
• Opt out of certain marketing communications.
• Request information about certain disclosures of your personal information.
• Appeal our decision regarding a privacy request, where applicable.

These rights may be limited by law. For example, we may need to retain information to complete a transaction, comply with a legal obligation, maintain business records, protect safety or security, or establish or defend legal claims.

To submit a privacy request, contact us using the information in Section 14. We may need to verify your identity before completing the request. An authorized agent may submit a request on your behalf where permitted by law, but we may require proof of authorization and verification of your identity.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

11. Children’s Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13. If we learn that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

12. Third-Party Websites

Our website may contain links to websites or services operated by third parties. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal obligations. We will post the revised policy on our website with an updated effective date. We may communicate material changes through additional notice when required by law.

14. Contact Us

If you have questions, concerns, or requests concerning this Privacy Policy or our handling of personal information, please contact:

A1 Moving Company
9055-E Gaither Rd
Gaithersburg, MD 20877
Phone: 240-516-6759
Website: [Website URL]